Terms and Conditions

Last updated: May 03, 2017
Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the www.responseiq.com website (the “Service”) operated by Response IQ LTD (“us”, “we”, or “our”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.Any new features that augment or enhance the current Services, including the release of new tools and resources, shall be subject to the Terms.

Service

Response IQ LTD provide the service via the website www.responseiq.com. The service consists of the following elements:

  • Unique java script, once entered on a website will result in the Response IQ LTD widget being displayed. This widget can be used for sending requests for phone contact by the visitors of the website(s)
  • Unique forwarding email addresses(s)
  • Upon a visitor submitting a contact request, or an email being forwarded to a unique forwarding email addresses, Response IQ LTD will connect the Customer to the website visitor or the lead contact details contained within the forwarded email via an automatically generated telephone call
  • Customer call reports/database will be made available to the customer
  • Calls between the visitor or lead and the customer can be recorded and stored
  • Call analytic data will be available to the customer
  • Text message reminders and further applications such as customer service feedback requests
  • Software maintaince and upgrades

Services described may or may not be available in all countries or regions of the world. The Customer may be subject to Premium Pricing for the connecting of calls to specific countries and regions. For full details please see www.responseiq.com/pricing and the My Account – My Subscription part of the Service application backend.
Customer agrees to use the Response IQ LTD Services in accordance with all applicable guidelines as well as all state and federal laws that the Services are subject to.

Restrictions

Customer will ensure that the Response IQ LTD service provided are used in accordance with all applicable laws, regulations and third party rights, as well as the terms of this agreement. Customer will not user Response IQ LTD service in any manner that violates any data protection statute, regulation, order or similar law.Customer will ensure that Response IQ LTD is entitled to use the Customer Data as needed to provide the Response IQ LTD Service.
Except as allowed by applicable law, with respect to any software provided to Customer hereunder, Customer will not decompile, disassemble,reverse engineer, or otherwise create, attempt to create or derive, or permit or assist any third party to create or derive the source code of such software.

Subscriptions

Some parts of the Service are billed on a subscription basis (“Subscription(s)”). You will be billed in advance on a recurring and periodic basis (“Billing Cycle”). Billing cycles are set either on a monthly or annual basis, depending on the type of subscription plan you select when purchasing a Subscription.
At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or Response IQ LTD cancels it. You may cancel your Subscription renewal either through your online account management page or by contacting Response IQ LTD customer support team via email support@responseiq.com .
A valid payment method, including credit card, is required to process the payment for your Subscription. You shall provide Response IQ LTD with accurate and complete billing information including full name, address, state, zip/post code, telephone number, and a valid payment method information. By submitting such payment information, you automatically authorize Response IQ LTD to charge all Subscription fees incurred through your account to any such payment instruments.
Should automatic billing fail to occur for any reason, Response IQ LTD will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.

Free Trial

Response IQ LTD may, at its sole discretion, offer a Subscription with a free trial for a limited period of time (“Free Trial”).
You may be required to enter your billing information in order to sign up for the Free Trial.
If you do enter your billing information when signing up for the Free Trial, you will not be charged by Response IQ LTD until the Free Trial has expired. On the last day of the Free Trial period, unless you cancelled your Subscription, you will be automatically charged the applicable Subscription fees for the type of Subscription you have selected.
At any time and without notice, Response IQ LTD reserves the right to

  • Modify the terms and conditions of the Free Trial offer,
  • Cancel such Free Trial offer.

Fee Changes

Response IQ LTD, in its sole discretion and at any time, may modify the Subscription fees for the Subscriptions. Any Subscription fee change will become effective at the end of the then-current Billing Cycle. Our currently pricing can be found at www.repsonseiq.com/pricing.
Response IQ LTD will provide you with a reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective.
Your continued use of the Service after the Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.

Refunds

Except when required by law, paid Subscription fees are non-refundable.

Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trade mark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene. You expressly agree that we cannot be held liable for any loss or damage arising out of any misrepresentations you make in this regard.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of Response IQ LTD and its licensors. The Service is protected by copyright, trademark, and other laws of both the United Kingdom and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Response IQ LTD.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Response IQ LTD.
Response IQ LTD has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Response IQ LTD shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Indemnification

You agree to defend, indemnify and hold harmless Response IQ LTD and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of

  •  Your use and access of the Service, by you or any person using your account and password,
  •  A breach of these Terms.

Limitation Of Liability

In no event shall Response IQ LTD, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from

  • your access to or use of or inability to access or use the Service;
  • any conduct or content of any third party on the Service;
  • any content obtained from the Service;
  • unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
Response IQ LTD its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

  •  the Service will function uninterrupted, secure or available at any particular time or location;
  •  any errors or defects will be corrected;
  •  the Service is free of viruses or other harmful components;
  •  the results of using the Service will meet your requirements.

Exclusions

Without limiting the generality of the foregoing and notwithstanding any other provision of these terms, under no circumstances will Response IQ LTD ever be liable to you or any other person for any indirect, incidental, consequential, special, punitive or exemplary loss or damage arising from, connected with, or relating to your use of the Service, these Terms, the subject matter of these Terms, the termination of these Terms or otherwise, including but not limited to personal injury, loss of data, business, markets, savings, income, profits, use, production, reputation or goodwill, anticipated or otherwise, or economic loss, under any theory of liability (whether in contract, tort, strict liability or any other theory or law or equity), regardless of any negligence or other fault or wrongdoing (including without limitation gross negligence and fundamental breach) by Response IQ LTD or any person for whom Response IQ LTD is responsible, and even if Response IQ LTD has been advised of the possibility of such loss or damage being incurred.

Governing Law

These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 15days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you must stop using the service.
Privacy Policy and Cookie Policy
Please refer to our Privacy Policy and Cookies Policy. You agree that they constitute part of these terms. You must read our Privacy Policy and Cookies Policy before you use the Service.

Contact Us

If you have any questions about these Terms, please contact us at support@responseiq.com.